Refund Policy

At our IPTV service, customer satisfaction is our top priority. We stand behind the quality of our service, but we understand that occasionally things don't work out. This policy outlines our refund and return conditions.

7-Day Money-Back Guarantee

We offer a comprehensive 7-day money-back guarantee on all our standard subscription plans (1 Month, 6 Months, and 12 Months). If you are not completely satisfied with our service within the first 7 days of your purchase, you are eligible for a full refund.

Conditions for Refund

  • The refund request must be submitted within exactly 7 days (168 hours) from the exact time of the original payment.
  • We cannot process refunds for accounts that have been banned due to terms of service violations (such as restreaming or using on multiple IPs simultaneously if not permitted by the plan).
  • Refunds are processed back to the original payment method used during checkout (Credit Card, Crypto, PayPal, etc.).

Order Cancellation

You can cancel your subscription at any time. There are no automatic renewals — every subscription is a one-time purchase for its duration. Cancellation simply means you will not purchase again, and your service will remain active until the end of your currently paid period.

To cancel your subscription, you can simply message our support team on WhatsApp, or send us an email. Your service will remain active until the end of your currently paid period.

How to Request a Refund

Before requesting a refund, we highly encourage you to reach out to our 24/7 technical support. Many times, buffering or connection issues can be resolved in minutes by updating your app settings or clearing your cache.

If you still wish to proceed with a refund, please contact us via our WhatsApp support number or email us at hellostreampia@gmail.com with your Order ID and Account Email.

Processing Time:

Once a refund is approved, it may take 3-5 business days for the funds to appear in your account depending on your bank or payment provider.